Shipping + Returns
DELIVERY
Standard Delivery £4.00
· 3-4 days parcel delivery.
· Email Notification when package has been dispatched.
Speedy Delivery £5.00
· 1-2 days parcel delivery.
· Email Notification when package has been dispatched.
Guaranteed Next Day Delivery £7.00
· Delivery next working day if ordered by 3pm Monday to Thursday.
· Email Notification when package has been dispatched.
FREE Standard Delivery on all orders over £60.
All order must be placed before 3pm Monday-Friday to receive benefits from each delivery option. Orders made after 3pm Monday-Friday, on weekends or bank holidays will not be processed until the next working day.
RETURNS
We offer a refund in full for goods returned within 28 days of receipt. The items must be unused, unopened and in a re-saleable condition. Delivery charges are non-refundable.
Refunds will be processed within 5 working days of receipt of the goods.
Returns Address:
LashPlayUK
3 Venables Drive
Spital
Wirral
Merseyside
CH63 9LY
When returning goods, please follow these steps:
1. Notify us by email with your Order Number as the subject. (email address shown below).
2. Include the reason for returning the goods.
3. Include a receipt showing any return postal charges if you are claiming a full refund for damaged, faulty or incorrectly delivered goods.
If your goods are damaged or faulty, please notify us by email, as shown below, within 24 hours of receiving your order. (Photographic evidence may be requested). We will either send a replacement or issue you with a refund. Please return any such item, with a copy of your dispatch note and covering letter to the returns address.